PALM BEACH PASTRY F.A.Q

Below is a series of questions of  Frequently asked questions are listed questions and answers.

01

What is your lead time for hand-decorated cookies?

What is your lead time for hand-decorated cookies? can confirm the total cookies needed one week prior to your event.

02

If I place my order too far in advance won't the cookies be stale by the time I get them?



No. we bake and ship all orders right before their delivery date.

03

Are there any order minimums?
 

Minimum order of 12 cookies per design.

04

Do your cookies have any preservatives? How long do the cookies stay fresh?

Our cookies do not contain any preservatives. Our cookies have a shelf life of 3-4 weeks  if kept in their original packaging. We recommend enjoying the cookies within 1-2 weeks of receiving them.

05

How should I store my cookies once I receive them?

We recommend storing your cookies in a cool and dry place.  The cookies could fade and should be kept out of direct sunlight. Heat and moisture can damage the cookies and the colors.

06

I just received my cookies, should I put them in the refrigerator?

Please don't! Most people think that the cookies will stay "fresher" if they place them in the refrigerator. Unfortunately, royal icing (which is what we use to decorate our cookies) doesn't respond well to condensation (this happens after you take your cookies out of the refrigerator).
If you'd like to keep your cookies fresh for longer than 2 weeks, we suggest placing them inside a sealed container (with original packaging) and then placing that container in the freezer.
Please note we have never tried to freeze our cookies so if you decide to freeze them, it is "at your own risk".

07

Are your cookies baked fresh or have they been frozen?

We recommend storing your cookies in a cool and dry place.  The cookies could fade and should be kept out of direct sunlight. Heat and moisture can damage the cookies and the colors.

08

What are the ingredients in the cookies?

Sugar Cookies: unbleached flour, sugar, butter, pure vanilla extract, baking powder, salt, imitation almond extract.


Royal Icing: Powdered Sugar, Pasteurized egg whites, cream of tartar, lemon juice, vanilla extract.(may contain one or more of the following FD&C colorings: red 40, red 3, yellow 5, yellow 6, blue 1 and Blue 2, green 3, orange B)

Please contact us regarding the ingredients for other products other than sugar cookies

09

Are your cookies Kosher?

Our cookies are not "certified" Kosher.

10

What flavors are your cookies? What kind of icing do you use?

Our most popular cookie flavor is our sugar cookie recipe w/ vanilla-almond flavor(pure vanilla/artifiicial almond extract).


We use Royal Icing for all of our cookies. It dries smooth, the top layer crunchy and softer underneath. This icing keeps the cookies softer than other icings and won't melt in hot weather conditions.

11

What size are your cookies?

Our cookies vary in size from 3-5 inches. The prices will vary depending on the size and the level of detail involved in decorating the cookie.

12

Do you offer custom design?

Yes, we love to design new cookies and bring your ideas to life. Please contact us!

13

Can I personalize my cookies?

Each cookie can be personalized for an additional price of .25 cents per cookie.
A personalized tag can be attached to each bag for an additional  . 50 cents per cookie.

14

How do your cookies come wrapped? Is there an additional fee for this?

All of our cookies come wrapped in either a clear plain fold over cello bag or a clear cello bag tied with a color coordinated ribbon  . There is NO EXTRA CHARGE for the wrapping or the ribbon. It is included in the price of the cookies!


If you would like for us to use ribbon you provide, we will need it sent to us pre-cut into 15" strips at least 1 week prior to the ship date. We do not charge a fee to use your ribbon instead of ours
Make you cookies into pops...add a stick .25 cents per cookie

15

Do you deliver?

Palm Beach Pastry does offer local delivery for a minimal charge. We also deliver our wedding and special occasion cakes at a cost of $25/hour based on roundtrip time. The minimum delivery charge for all other sweet orders is $10.


So what does local mean?


East- the Atlantic Ocean, West – Military Trail, North – PGA Blvd., South – Southern Blvd.
Further distances,  additional charges may apply.

16

17

Can you ship treats from Palm Beach Pastry?

 

We definitely can ship treats anywhere in the continental US. Our treats have no artificial ingredients – which makes them super delicious, but also more delicate. . In order to preserve freshness, we will only ship USPS Priority & overnight  and the shipping costs will be added to the total. We pack our treats with the utmost care using ice packs(when needed) and bubble wrap, but cannot guarantee that breakage will not occur. No refunds will be made. At this time we ship only within the continental U.S.

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