Palm Beach Pasty Return Policy
Please do not return or refuse packages or broken cookies. This will not act as a cancelation of your order and will not be able to issue a refund. No returns on any food items.
Can I come visit your shop?
At this time we do not have a location for our customers to visit. Keep referring your friends and someday our dream factory will appear.
How can I order treats from Palm Beach Pastry?
Visit our website, our Etsy store or call to purchase your sweets and schedule a pickup at the West Palm Beach Green Market on Saturdays, have them delivered or shipped.
Do you accept returns or exchanges?
NO. Please do not return of refuse packages or broken cookies, this will not act as a cancellation of your order and we will not issue refund. No returns on any food items.
Cancellations of hand-decorated cookies that are received 8 days prior to your event date (or delivery date given on the order confirmation via the web) are eligible for full refund.
Cancellations of custom orders that are received 8 days prior to the event date (or delivery date) are eligible for 97% refund. (3% processing fee).
Orders cancelled less than 7 days before your event will be refunded 50% or less depending on how many cookies were already made and decorated. If your order was already begun (photo proof will be provided to customer upon request) you will be responsible for the exact quantity of cookies that were baked ($1.00-$2.50 per cookie) and/or decorated (full price).
We do not give money-back refunds on any hand-decorated or custom cookies.
Cookie Order Errors (color, ribbon, spelling, etc)
At the time of placing your order, you will receive an order confirmation E-mail (or invoice if you have placed your order by phone) with most of the details of your order. If any information is missing from the order confirmation or invoice that you wanted on the cookies (i.e. name or specific colors, etc) it is the customer's responsibility to inform us within 24 hours of receipt so that we may send a new revised invoice with the correct/complete information. Palm Beach Pastry will not be responsible for information that is missing or incorrect on the order confirmation/invoice.
Please review your order confirmation or invoice to make sure all of the information is accurate. If any details of the cookie order is still missing (colors, background, etc), please send us an E-mail immediately (within 24 hours) . If you do not receive a response from us within 48 hours, it is possible we did not receive your first request, please call us at 1-561-315-6111 and re-send the E-mail. If you do not receive a response from us via E-mail, we may not have received your changes/corrections and we are not responsible for any errors on your order.
Late/Incorrect Address Shipping
Palm Beach Pastry will not refund a customer due to shipping delays, inclement weather, weather disasters or incorrect address information. If USPS Priority or Express (guaranteed packages only) is at fault (they change delivery date or lose the package), we will help you with the claim. However, we will not give refunds or credits for orders that are reported missing or delayed by any shipping carrier. If USPS gives us credit for the shipping charges, we will pass this credit onto our customer (only after we receive credit/check). Handling charges will not be refunded.
Normally we will allow 1-2 extra days to allow for any delivery delays caused by USPS, this is usually only given to customers who place their order 3 or more weeks in advance. If you place your order less than 2 weeks in advance we recommend choosing Next Day Shipping/ Express to guarantee delivery by a certain date.
The delivery date we give you at the time of placing your order is an estimate. We will have it delivered 1-3 days before the event date.
Please note that all orders receive a confirmation via E-mail. If the confirmation has an incorrect address on it, you must notify us within 24 hours. We will not be responsible for late or lost packages due to an incorrect address. Any additional charges incurred for proper delivery will be the responsibility of the customer.
Do your cookies contain peanuts or traces of peanuts?
Our sugar cookies or frosting do not contain peanuts. However, please note that we do use nuts and peanut products in our facility along with other possible foods know to produce allergic reactions.
Please contact us will any concerns We prefer the "better safe than sorry" slogan and recommend that people with food allergies not consume our products.
What forms of payment do you accept?
We accept Most Major Credit Cards, Paypal, cash and personal checks (must receive 2 weeks prior to order shipment or delivery)
We will only schedule orders AFTER payment has been received and processed.
If we do not receive full payment at least 10 business days prior to your event date, you may be asked to pay for expedited shipping so that you may get your order by the due date. If full payment is not received at least 7 business days prior to scheduled ship date, we reserve the right to cancel the order.
Palm Beach Pastry LLC ©
Loxahatchee, Florida 33470