AUDREY MOON RETURN POLICY

RETURN POLICY

Any custom order are not eligible for return unless there is a miss-spelling etc.



Can I come visit your shop?

At this time we do not have a location for our customers to visit. 

How can I order from you?

Visit our website, our Etsy store or call to purchase your sweets and schedule a pickup at the West Palm Beach


Do you accept returns or exchanges?

NO. Please do not return of refuse packages this will not act as a cancellation of your order and we will not issue refund. No returns on any custom items.

Cancellations/Refunds/Replacements
Cancellations on order within in 24 hours of the order being placed are eligible for full refund. 



Custom Tumbler Order Errors 
At the time of placing your order, you will receive an order confirmation E-mail (or invoice if you have  placed your order by phone) with most of the details of your order. If any information is missing from the order confirmation or invoice that you wanted on the custom tumbler or craft (i.e. name or specific colors, etc) it is the customer's responsibility to inform us within 24 hours of receipt so that we may send a new revised invoice with the correct/complete information. Audrey Moon Designs will not be responsible for information that is missing or incorrect on the order confirmation/invoice.


Please review your order confirmation or invoice to make sure all of the information is accurate. If any details of the order is still missing (colors, background, etc), please send us an E-mail immediately (within 24 hours) . If you do not receive a response from us within 48 hours, it is possible we did not receive your first request, please call us at 1-561-315-6111 and re-send the E-mail. If you do not receive a response from us via E-mail, we may not have received your changes/corrections and we are not responsible for any errors on your order.


Late/Incorrect Address Shipping
Audrey Moon Designs  will not refund a customer due to shipping delays, inclement weather, weather disasters or incorrect address information.  If USPS Priority or  Express (guaranteed packages only)  is at fault (they change delivery date or lose the package), we will help you with the claim. However, we will not give refunds or credits for orders that are reported missing or delayed by any shipping carrier. If USPS gives us credit for the shipping charges, we will pass this credit onto our customer (only after we receive credit/check). Handling charges will not be refunded.
Normally we will allow 1-2 extra days to allow for any delivery delays caused by USPS, this is usually only given to customers who place their order 3 or more weeks in advance. 


The delivery date we give you at the time of placing your order is an estimate. 


Please note that all orders receive a confirmation via E-mail. If the confirmation has an incorrect address on it, you must notify us within 24 hours. We will not be responsible for late or lost packages due to an incorrect address. Any additional charges incurred for proper delivery will be the responsibility of the customer.
 

What forms of payment do you accept?
We accept Most Major Credit Cards, Paypal, cash. No personal checks accepted.


We will only schedule orders AFTER payment has been received and processed.


If we do not receive full payment at least 3 business days after your order has been placed, the order will be cancelled.



Audrey Moon Designs LLC ©

Ocala, Florida 34476
2020  • Privacy Policy

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Audrey Moon Designs LLC © 

Ocala, Florida 34476 

2020  • Privacy Policy